We must have heard or read about
a mythological cow named Kamadhenu. Such was the generosity of the cow
that you could milk her all the time and she would keep on producing. We must
have, sometimes, smirked at the notion of such a cow. How is it possible that a
cow would keep on providing uninterrupted and any amount of milk forever? Well
if we look at us carefully, the mythology will become a reality. We all are
modern day's Kamadhenu.
I had to get out the warmth of my
house early in the morning for some urgent work. Then I realized I had to meet
my deadline to submit this column too. Then I saw a restaurant in Jhamsikhel
proudly displaying of free Wi-Fi. What else could I ask for? I ordered some
coffee and breakfast. I asked for the Wi-Fi key, which a grinning attendant provided.
I tried to connect but failed. Upon asking him the reason, he grinned broader
and said, "The router does not work as there is no electricity."
I had no option than to wait for
the sacred supply of electricity. Even after that, I was not able to connect.
This time he said, "The router does not work all the time. It is out of
order." I came to know that I needed all my luck at my side -which was not
that morning- to get the internet connection. I wanted to ask them, "why
promise of something which cannot be ascertained?"
All over the world, service
providers are very particular about a phrase called customer satisfaction. The
age old business mantra "keep the customers happy and they will keep you
in business" is taken very seriously everywhere. One false move, one
careless action and you might lose your share of market at the blink of an eye.
However, we, at Nepal, being
proud specimen of against the world, care a damn. We have customer
dissatisfaction rather. Have we ever noticed how we have been cheated in the
name of services? We do not get the
promised service and yet we pay. Anyone is free to come up with innovative
ideas to make money at the consumer's cost. Telecom, Internet Service
providers, electricity authority, banks, finance companies, housing and
apartment developers, foreign employment agencies and every other name we can think
of are openly taking us for ride. Filtered
water is provided in plastic jars in the name of mineral water. Restaurants
food joints are free to play with public health. Internet service provider
claims to allow you unlimited use on per month basis. You pay in advance and never
get the said band-width. Motorcycle seller promises of certain amount of free
servicing. What they do is wash your vehicle and deliver. Even to keep that in
a queue, you face a lot of problem. I had one such experience when I went to
get my daughter's scooter serviced.
We neither have the will nor the
place to express our customer dissatisfaction.
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